Returns & Exchanges

To request a return or exchange, please use the Clearweather Returns & Exchanges Portal:

Clearweather Returns / Exchanges

This Return & Exchange Policy forms part of our Terms of Service.

Clearweather accepts returns and exchanges only for eligible merchandise purchased directly from clearweatherbrand.com. Products purchased from another retailer must be returned to the original place of purchase and are subject to that retailer's return policy.

Return Eligibility

A return or exchange request for eligible merchandise must be initiated within 21 days of delivery.

To qualify for a return or exchange, merchandise must:

  • Be unworn and unused;

  • Be in the same condition in which it was received;

  • Include all original tags, packaging, accessories, and other materials; and

  • Meet all other requirements of this Return & Exchange Policy.

When trying on footwear for fit and comfort, please do so only on a clean, soft surface such as carpet.

Clearweather will not accept merchandise that shows signs of wear, dirt, alteration, misuse, or damage occurring after delivery. This restriction does not apply to merchandise that was received damaged, defective, or incorrect. If you receive damaged, defective, or incorrect merchandise, please contact Clearweather promptly for assistance

Clearweather reserves the right to deny a return or exchange if the merchandise does not meet these requirements.

An excessive or unusual pattern of returns, exchanges, suspected fraud, or abuse of our return policy may result in the rejection of a return or exchange, cancellation of an order, or restriction of future purchases, as permitted by applicable law.

Ineligible Returns

If merchandise is returned to Clearweather in violation of this Return & Exchange Policy, including merchandise that is worn, used, damaged, altered, damaged after deliver, missing original packaging or tags, or returned outside of the applicable return window, Clearweather reserves the right to reject the return or exchange.

If a return is rejected, no refund or store credit will be issued.

If the customer would like the rejected merchandise sent back, the customer will be responsible for all applicable return shipping and handling charges to re-ship the merchandise. Clearweather may require payment of such charges before the rejected merchandise is returned to the customer.

If a return is rejected, Clearweather will notify the customer. If the customer would like the merchandise returned, the customer is responsible for all applicable shipping and handling charges, which must be paid before the merchandise is re-shipped. Clearweather is not responsible for the cost of returning rejected merchandise to the customer

Final Sale Merchandise

Sale merchandise is final sale and is not eligible for return or exchange.

Any additional merchandise designated as "Final Sale" at the time of purchase is also not eligible for return or exchange.

How to Request a Return

All returns and exchanges should be initiated through the:

Clearweather Returns / Exchanges Portal

Follow the instructions in the portal using your order number and the ZIP code associated with your order.

Once your request is approved, you will receive return instructions along with a shipping label, QR code, or other applicable return method.

Your return package must be provided to the designated shipping carrier within 14 days of receiving your return label or QR code. Return authorizations, labels, and QR codes may expire after this period.

You will receive updates regarding the status of your return throughout the process.

Please retain your return tracking information until your return or exchange has been fully processed.

Any applicable return shipping fee displayed in the Returns Portal will be deducted from your refund and is non-refundable.

Clearweather is not responsible for return packages that are lost, stolen, damaged, or otherwise fail to reach our warehouse after being provided to the return carrier. We strongly recommend retaining your tracking information as proof that the return was shipped.

Returns should not be sent independently without first initiating the return through the Clearweather Returns & Exchanges Portal, as doing so may delay or prevent processing.

Exchanges

Eligible merchandise may be exchanged within 21 days of delivery.

To request an exchange, use the:

Clearweather Returns / Exchanges Portal

Depending on availability, you may be able to:

  • Exchange your item for another size;

  • Exchange your purchase for another eligible item;

  • Apply the value of your return toward a different product; or

  • Select another exchange option offered through the Returns Portal.

Exchange merchandise is subject to availability.

For certain exchanges, an authorization hold may be placed on the payment method associated with your order for the value of the replacement merchandise.

Your original merchandise must be provided to the designated return carrier within 14 days of receiving your return label or QR code.

If the merchandise is not returned within the required period, or if the returned merchandise is worn, damaged, used, or otherwise ineligible under this policy, Clearweather may charge the payment method on file for the full value of the replacement merchandise.

Once the applicable return requirements have been satisfied, any temporary authorization hold will be released in accordance with your financial institution's processing times.

Refunds & Processing

Returned merchandise will be inspected after it is received at our warehouse.

Approved refunds will generally be processed within 10 business days after the return is received and approved.

All refunds will be issued to the original form of payment unless you specifically selected store credit or another available refund method through the Returns Portal.

After Clearweather issues a refund, your bank or payment provider may require an additional 3–5 business days or longer to post the funds to your account. Processing times vary by financial institution.

Original shipping charges are non-refundable.

If your order included a charge for package protection or shipping insurance, that charge is also non-refundable except where otherwise required by law.

Any applicable return shipping fees are non-refundable.

Store Credit

If you select Store Credit as your refund method, a gift card or store credit code will be issued by email after your eligible return has been received and approved in accordance with the applicable return process.

Once a refund has been issued as store credit, it generally cannot be converted to a cash or credit-card refund except where required by applicable law.

Shop Now Bonus

Clearweather may offer a "Shop Now" or similar bonus through our Returns Portal.

If you accept a Shop Now bonus, the promotional bonus is available only in accordance with the terms displayed in the Returns Portal at the time of your transaction.

If the value of your new merchandise exceeds the value of your eligible return plus any applicable Shop Now bonus, you will be responsible for paying the difference.

If the value of your new merchandise is less than your eligible return value, you may be offered the option to receive the remaining eligible amount as a refund to your original payment method or as store credit, depending on the options displayed in the Returns Portal.

Unused promotional bonus value has no cash value and will not be refunded or issued as additional store credit unless expressly stated otherwise.

Your replacement or exchange order may not be finalized until your original merchandise has been provided to the return carrier or otherwise satisfies the requirements displayed in the Returns Portal.

International Orders

All international orders are final sale.

Clearweather does not currently accept returns or exchanges on international orders.

Gift Cards

Gift cards purchased directly from Clearweather are subject to applicable law and do not expire except where expiration is expressly permitted by law.

Purchased gift cards may not be redeemed for cash except where required by applicable law.

Lost or stolen gift cards may not be replaceable unless Clearweather can verify the original purchase and remaining balance.

Promotional Codes, Credits & Programs

From time to time, Clearweather may issue promotional codes, promotional credits, discount codes, offers, shipping promotions, or other programs.

Promotional codes, credits, and programs are separate from purchased gift cards and may be subject to their own eligibility requirements, expiration dates, restrictions, and other terms disclosed when issued.

Unless otherwise stated:

  • Promotional codes and offers are intended for personal use only;

  • They may not be sold, transferred, reproduced, or shared except where expressly permitted;

  • They may not be redeemed for cash;

  • They may not be combined with other promotions or offers;

  • They apply only to eligible merchandise and transactions; and

  • They may be modified, suspended, or discontinued as permitted by applicable law.

Clearweather reserves the right to cancel or reject a promotional code, credit, or program benefit where we reasonably determine that there has been fraud, misuse, abuse, unauthorized distribution, or a violation of the applicable promotional terms or our Terms of Service.

If misuse is identified before an order is fulfilled, Clearweather may cancel the applicable promotional benefit or order as permitted by law.

Questions

If you have questions or experience an issue processing a return or exchange, please contact:

cs@clearweatherbrand.com

Please include your order number and, if applicable, your return tracking number so that we can assist you.