Returns & Exchanges

Start every return or exchange in the Clearweather Returns & Exchanges Portal. You will need your order number and the ZIP or postal code on your order.

This Return & Exchange Policy is part of our Terms of Service. Shipping methods, delivery times and package protection are covered in our Shipping Policy.

Where You Bought It

Clearweather accepts returns and exchanges only for eligible merchandise purchased directly from clearweatherbrand.com. Products bought from another retailer must be returned to that retailer and follow its return policy.

Return Window

Start your return or exchange within 21 days of delivery.

Condition Requirements

To qualify for a return or exchange, merchandise must:

• Be unworn and unused;
• Be in the same condition in which it was received;
• Include all original tags, packaging, accessories and other materials; and
• Meet all other requirements of this policy.

When trying on footwear for fit and comfort, please do so only on a clean, soft surface such as carpet.

We cannot accept merchandise that shows signs of wear, dirt, alteration, misuse or damage that occurred after delivery.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, email cs@clearweatherbrand.com as soon as possible with your order number and photos of the item and packaging. The condition and final-sale rules in this policy do not apply to these items.

If you purchased Route Package Protection and your package was lost, stolen or damaged in transit, you can also file a claim with Route.

Final Sale

The following are final sale and cannot be returned or exchanged unless they arrive damaged, defective or incorrect:

• Sale merchandise;
• Any item marked "Final Sale" at the time of purchase; and
• All international orders.

Full-price items purchased with a discount code are eligible for return or exchange under this policy. Refunds are based on the amount you actually paid.

How to Request a Return

1. Open the Returns & Exchanges Portal and enter your order number and ZIP or postal code.
2. Select the items you are returning and choose a refund, store credit or an exchange.
3. Once your request is approved, you will receive a shipping label or QR code by email.
4. Hand your package to the carrier within 14 days of receiving your label or QR code. Labels and QR codes may expire after that.

Keep your return tracking number until your return or exchange is complete. You will receive status updates by email along the way.

Return shipping is free for eligible returns and exchanges. Use the prepaid label or QR code provided in the portal.

Please do not send a return without first starting it in the portal. Returns sent without a portal request may be delayed or may not be processed.

Clearweather is not responsible for return packages that are lost, stolen or damaged before they reach our warehouse, so please keep your tracking number as proof of shipment.

Exchanges

Eligible merchandise may be exchanged within 21 days of delivery through the Returns & Exchanges Portal. Depending on availability, you may:

• Exchange your item for another size;
• Exchange it for a different eligible item;
• Apply the value of your return toward a different product; or
• Choose another exchange option offered in the portal.

Exchange merchandise is subject to availability.

For some exchanges, a temporary authorization hold for the value of the replacement merchandise may be placed on the payment method used for your order. The hold is released once your return meets the requirements of this policy, on your bank's processing timeline.

If your original item is not handed to the carrier within 14 days of receiving your label or QR code, or if it arrives worn, damaged or otherwise ineligible, Clearweather may charge the payment method on file the full price of the replacement merchandise.

Refunds

Returned merchandise is inspected when it arrives at our warehouse. Approved refunds are generally processed within 10 business days after the return is received and approved.

Refunds go to the original form of payment unless you selected store credit in the portal. After we issue a refund, your bank or card issuer may take an additional 3–5 business days or longer to post it.

The following are non-refundable, except where the law requires otherwise:

• Original shipping charges; and
• Package protection or shipping insurance charges.

Store Credit

If you choose store credit, a gift card code will be emailed to you after your return is received and approved. Store credit cannot be converted to a cash or card refund, except where required by law.

Shop Now Bonus

The portal may offer a "Shop Now" bonus when you put your return value toward new merchandise. The bonus follows the terms shown in the portal at the time of your request.

• If your new items cost more than your return value plus the bonus, you pay the difference.
• If your new items cost less than your return value, the portal will offer the remaining eligible amount as a refund or as store credit.
• Unused bonus value has no cash value and is not refunded or issued as additional credit.

Your new order may not ship until your original merchandise has been handed to the return carrier.

Rejected Returns

Clearweather may reject a return or exchange that does not meet this policy, including merchandise that is worn, used, altered, damaged after delivery, missing its original packaging or tags, or sent after the return window. We will notify you if a return is rejected. No refund or store credit is issued for rejected merchandise.

If you would like rejected merchandise sent back to you, you are responsible for the shipping and handling charges, which must be paid before we re-ship it.

Excessive Returns

An unusual pattern of returns or exchanges, suspected fraud, or abuse of this policy may result in a rejected return, a canceled order, or limits on future purchases, as permitted by law.

International Orders

All international orders are final sale. We do not currently accept returns or exchanges on orders shipped outside the United States. See our Shipping Policy for details on international delivery, duties and taxes.

Gift Cards

Clearweather gift cards purchased directly from us do not expire, except where expiration is expressly permitted by law. Gift cards cannot be redeemed for cash except where required by law. A lost or stolen gift card can be replaced only if we can verify the original purchase and remaining balance.

Promotional Codes, Credits & Programs

From time to time Clearweather may offer promotional codes, credits, discounts, shipping offers or other programs. These are separate from purchased gift cards and may carry their own eligibility rules, expiration dates and terms, which will be shown when they are issued. Unless stated otherwise, promotional codes and offers:

• Are for personal use only;
• May not be sold, transferred, reproduced or shared except where we expressly allow it;
• Cannot be redeemed for cash;
• Cannot be combined with other offers;
• Apply only to eligible merchandise and orders; and
• May be changed, paused or ended as permitted by law.

Clearweather may cancel a promotional code, credit or benefit, or an order that uses one, if we reasonably determine there has been fraud, misuse, unauthorized distribution or a violation of the offer's terms or our Terms of Service.

Questions

If you have a question or run into a problem with a return or exchange, email cs@clearweatherbrand.com or use our contact form. Please include your order number and, if you have one, your return tracking number.